Terms of service

Last Updated: 20 August 2026

Welcome to Animal Magic Pet Supplies.

These Terms of Service govern your use of our website and your purchase of products from Animal Magic Pet Supplies. By accessing our website, placing an order, or using our services, you agree to these Terms of Service.

Nothing in these Terms limits or excludes any rights you may have under applicable UK consumer law.

1. About Us

This website is operated by:

Business Name: Animal Magic Pet Supplies
Business Address: 20 Court St, Haddington EH41 3JA, United Kingdom
Business Email: support@animalmagicpetsupplies.uk
Business Phone: +44 1620826229
Website: animalmagicpetsupplies.uk

2. Use of Our Website

You may use our website for lawful personal shopping and informational purposes.

You must not:

  • Use the website for unlawful or fraudulent purposes.
  • Attempt to interfere with the operation or security of the website.
  • Introduce viruses, malicious software, or harmful code.
  • Attempt to gain unauthorised access to our website, systems, or customer information.
  • Copy, reproduce, or commercially exploit website content without permission where such content is protected by applicable law.
  • Submit false, misleading, or fraudulent information.

We may restrict or suspend access to the website where reasonably necessary to protect our business, customers, or website security.

3. Product Information

We aim to provide clear and accurate product information, including descriptions, images, prices, and relevant product details.

However:

  • Product colours may appear slightly different depending on your device or display settings.
  • Packaging or minor product presentation details may change from time to time.
  • Product availability may change without notice.
  • Images are intended to represent the product as accurately as reasonably possible.

Where there is a material error in product information, we will take reasonable steps to correct it.

Your statutory rights regarding goods that are faulty, misdescribed, or otherwise do not conform to the contract remain unaffected.

4. Product Availability

All products are subject to availability.

Adding a product to your basket does not guarantee availability.

If a product becomes unavailable after you place an order, we may:

  • Contact you to explain the situation.
  • Offer an appropriate alternative where suitable and with your agreement.
  • Cancel the affected item or order.
  • Issue a refund where payment has already been taken.

5. Prices

All prices displayed on our website are shown in GBP (£) unless otherwise stated.

Prices may change from time to time.

The price applicable to your order will normally be the price displayed at the time the order is placed, subject to correction of obvious pricing errors.

Shipping charges, where applicable, are displayed separately during checkout.

6. Orders

When you place an order, you are making an offer to purchase the selected products.

After receiving your order, we may send an order confirmation acknowledging receipt.

An order may be cancelled or refused where reasonably necessary, including where:

  • A product is unavailable.
  • Payment cannot be authorised.
  • The delivery information is incomplete or invalid.
  • A clear pricing or product listing error has occurred.
  • We reasonably suspect fraud or misuse.

If we cancel an order after payment has been taken, the relevant amount will be refunded.

7. Payment

Available payment methods are displayed at checkout.

You must provide complete and accurate payment and billing information.

By submitting payment information, you confirm that you are authorised to use the selected payment method.

Payment processing may be handled by third-party payment providers.

We do not guarantee that every payment method will always be available.

8. Shipping and Delivery

Orders are processed and delivered according to our Shipping Policy.

Our current shipping arrangements include:

  • Processing Time: 0–1 business day, Monday–Friday.
  • Transit Time: 1–3 business days within the United Kingdom.
  • Estimated Total Delivery Time: 1–4 business days, including processing and transit.
  • Order Cut-Off Time: 5:00 PM (GMT).

Current shipping charges:

  • Orders under £200: £6.99 shipping.
  • Orders over £200: Free shipping.

Delivery estimates are not guaranteed delivery dates and may be affected by circumstances outside our reasonable control.

For full details, please review our Shipping Policy.

9. Delivery Information

You are responsible for providing an accurate and complete delivery address.

Please check your delivery details carefully before submitting your order.

If delivery cannot be completed because incorrect or incomplete information was provided, additional delivery costs may apply where permitted by law.

If your parcel appears delayed, missing, or damaged, please contact us so that we can review the issue.

10. Returns and Refunds

We offer a 30-day return period beginning from the date your order is delivered, subject to the conditions set out in our Return & Refund Policy.

For eligible change-of-mind returns:

  • Products should normally be unused and in their original condition.
  • Customers are normally responsible for return shipping costs unless applicable law provides otherwise.
  • We charge a 0% restocking fee.

If a product arrives damaged, defective, faulty, or incorrect, please contact us promptly.

Where appropriate, we may provide a prepaid return label or another suitable return method at no additional cost to you.

Approved refunds are processed within 10 business days, subject to applicable consumer law.

For full details, please review our Return & Refund Policy.

11. Order Cancellations

You may request cancellation before an order has been processed or dispatched.

Please contact us as soon as possible if you wish to cancel an order.

If an order has already been dispatched, immediate cancellation may not be possible. However, applicable return and statutory cancellation rights may still apply.

12. Exchanges

Exchanges may be available where:

  • A product arrives damaged.
  • A product is faulty or defective.
  • An incorrect product has been supplied.

Exchanges are subject to product availability.

If a suitable replacement is unavailable, another appropriate remedy may be offered, including a refund where applicable.

13. Pet Product Use and Safety

Products should be used only for their intended purpose and in accordance with any instructions supplied with the product.

Customers are responsible for selecting products that are suitable for their pet's size, age, behaviour, and intended use.

Where appropriate:

  • Supervise pets while using toys or accessories.
  • Regularly inspect products for signs of wear or damage.
  • Stop using a product if it becomes damaged or unsafe.
  • Keep small parts away from pets where there is a risk of swallowing.
  • Follow any cleaning, care, or safety instructions supplied with the product.

Nothing in this section excludes liability that cannot legally be excluded.

14. Website Content

Website content is provided for general product and shopping information.

We may update, correct, or change website content where necessary.

We do not guarantee that every part of the website will always be available or completely free from technical errors.

We may temporarily suspend website access for maintenance, security, or technical reasons.

15. Intellectual Property

Unless otherwise stated, website content belonging to Animal Magic Pet Supplies, including original text, branding, graphics, website design elements, and other protected materials, may be protected by applicable intellectual property laws.

You may use the website for personal and non-commercial purposes.

You must not reproduce, distribute, modify, or commercially exploit protected content without permission except where allowed by law.

Third-party trademarks and materials remain the property of their respective owners.

16. Third-Party Services and Links

Our website may use or contain links to third-party services, including:

  • Payment providers.
  • Delivery or courier services.
  • Order tracking services.
  • External websites or platforms.

Third-party services may operate under their own terms and privacy policies.

Animal Magic Pet Supplies is not responsible for the independent content or practices of third-party websites that we do not control.

17. Personal Information and Privacy

We process personal information in accordance with our Privacy Policy and applicable data protection law.

Information may be used where necessary to:

  • Process orders.
  • Arrange delivery.
  • Process payments.
  • Provide customer support.
  • Prevent fraud.
  • Meet legal or regulatory obligations.

Please review our Privacy Policy for further information.

18. Fraud and Misuse

We reserve the right to review, suspend, or cancel an order where we reasonably suspect:

  • Fraudulent activity.
  • Unauthorised payment use.
  • False customer information.
  • Abuse of our returns or refund process.
  • Other unlawful activity.

Where appropriate, we may cooperate with payment providers or relevant authorities.

19. Limitation of Liability

Nothing in these Terms excludes or limits liability where doing so would be unlawful.

This includes liability that cannot legally be excluded under applicable UK law.

Subject to those rights, Animal Magic Pet Supplies will not be responsible for losses that were not reasonably foreseeable when the contract was formed or that result from circumstances outside our reasonable control, to the extent permitted by law.

These Terms do not limit your statutory consumer rights.

20. Events Outside Our Reasonable Control

We will not be responsible for delays or failures caused by events outside our reasonable control.

Examples may include:

  • Severe weather.
  • Courier disruption.
  • Transport interruption.
  • Network or technology failures.
  • Government restrictions.
  • Public emergencies.
  • Other circumstances that could not reasonably have been prevented.

Where such an event affects an order, we will take reasonable steps to minimise disruption.

21. Changes to These Terms

We may update these Terms of Service from time to time to reflect:

  • Changes to our website or services.
  • Operational changes.
  • Changes in applicable law.
  • Changes to our policies.

The latest version will be posted on this page.

Changes will not remove rights that already apply to an existing order where such rights are protected by law.

22. Severability

If any provision of these Terms is found to be invalid, unlawful, or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.

23. Governing Law

These Terms are governed by applicable laws of the United Kingdom.

Nothing in these Terms prevents a consumer from relying on any mandatory protections or rights available under applicable consumer law.

24. Contact Information

If you have questions about these Terms of Service, please contact us:

Business Name: Animal Magic Pet Supplies
Business Email: support@animalmagicpetsupplies.uk
Business Phone: +44 1620 826229
Business Address: 20 Court Street, Haddington, EH41 3JA, United Kingdom